Shipping policy

Shipping Policy

At My Omoda, we aim to provide a fast, reliable and transparent delivery service. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Most orders are dispatched from our UK warehouse, while selected products are shipped directly from our international warehouse or fulfilment partners to offer a wider range of accessories at competitive prices.

If you have any questions regarding delivery before placing an order, please contact us at hello@myomoda.uk

1. Order Processing

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will usually begin processing on the next working day.

Whilst we always aim to dispatch orders as quickly as possible, processing times may occasionally be extended during periods of exceptionally high demand, promotional events, seasonal holidays or circumstances outside our reasonable control.

2. UK Warehouse Orders

Most of our products are stocked within the United Kingdom and are dispatched using Royal Mail Tracked 48 or another suitable courier depending on the size, weight and destination of your order.

UK stock orders typically arrive within 2–3 working days after dispatch.

Where an alternative courier is used, delivery times may vary slightly depending on your location and the courier's service levels.

3. International Warehouse Orders

To provide a wider range of products whilst maintaining competitive pricing, certain products are dispatched directly from our international warehouse or trusted fulfilment partners.

Products dispatched from our international warehouse typically arrive within 7–14 calendar days, although delivery times are estimates only and may occasionally vary.

International deliveries may be affected by:

Customs clearance;
Airline or transport delays;
Courier processing times;
Public holidays;
Adverse weather conditions;
Security inspections;
Supplier processing times; or
Other events outside our reasonable control.

Where an item is dispatched from our international warehouse, tracking information will normally be provided once available.

4. Shipping Costs

Shipping costs are automatically calculated during checkout based on the products ordered and the selected delivery destination.

We currently offer free standard UK delivery on orders over £50.

From time to time, we may amend our shipping charges, delivery promotions or free delivery threshold. Any applicable shipping charges will always be displayed during checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information where available.

Tracking updates are provided directly by the courier.

We recommend monitoring your tracking information regularly to stay informed of your parcel's progress and any delivery updates provided by the courier.

6. Split Shipments

Where your order contains products stored in different locations, your order may be dispatched in multiple shipments.

For example, UK stock items may be dispatched separately from products fulfilled by our international warehouse.

Where this happens:

Your order may arrive in more than one parcel;
Different delivery times may apply;
Separate tracking numbers may be provided.

You will not be charged additional shipping solely because your order has been split into multiple consignments.

7. Delivery Addresses

Please ensure that your delivery information is accurate before completing your order.

This includes:

Recipient name;
Delivery address;
Postcode;
Contact telephone number; and
Email address.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information provided during checkout.

If a parcel is returned because incorrect delivery information was supplied or because delivery could not be completed, additional delivery charges may apply before the parcel can be re-dispatched.

8. Safe Place Deliveries

If you instruct the courier to leave your parcel in a designated safe place, with a neighbour or at another alternative location, delivery will be considered complete once the courier has delivered the parcel in accordance with those instructions.

We recommend choosing a secure location where parcels are protected from weather and unauthorised access.

9. Delivery Delays

Although we make every effort to dispatch and deliver orders within our estimated delivery times, delays can occasionally occur.

Common causes include:

Severe weather;
Customs delays;
Courier backlogs;
Industrial action;
Supplier delays;
Security inspections;
Public holidays;
Transport disruption; and
Other circumstances outside our reasonable control.

We appreciate your patience should any unexpected delay occur.

10. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

Where appropriate, we will investigate the delivery with the relevant courier before arranging a replacement or refund.

Courier investigations can take several working days to complete, and we appreciate your patience whilst this process is carried out.

11. Product Availability

Whilst we make every effort to ensure stock availability displayed on our website is accurate, stock levels may occasionally change before an order is processed.

If a product becomes unavailable after your order has been placed, we will contact you as soon as reasonably possible to discuss: